Effective date: 10 July 2026
LifeLine ("the app", "we") is an emergency assistance and blood-donation coordination app. This policy explains what information the app collects, why, where it is stored, and your choices. LifeLine is a free app with no ads and no sale of personal data.
| Data | Why it is collected | Where it is stored |
|---|---|---|
| Account details — name, email address, phone number, profile photo | Creating your account, letting other users identify you as a contact or donor | Google Firebase (Authentication & Firestore); profile photos on Supabase Storage |
| Health information — blood group, allergies, medical conditions, height, weight, BMI, emergency note | Your Medical ID card, shown to your emergency contacts and used for blood-donor matching. Providing this is optional. | Google Firebase (Firestore) |
| Location — precise device location | Only when you trigger an SOS alert, share live location, or use the donation map. Location is not tracked in the background outside an active live-share you start. | Google Firebase (Firestore); addresses resolved via Geoapify |
| Contacts — names and phone numbers from your address book | Only when you choose to add an emergency contact, to find which of your contacts use LifeLine. Your address book is not copied to our servers; only contacts you explicitly add are saved. | Google Firebase (Firestore) |
| Messages — chat text, photos, voice notes | The in-app chat between you and your contacts | Text in Google Firebase (Firestore); photos and voice notes on Supabase Storage |
| Voice calls | In-app voice calls between contacts. Call audio is transmitted in real time via Agora and is not recorded or stored. Call metadata (who called whom, when, duration) is stored for your chat history. | Metadata in Google Firebase (Firestore); audio transit via Agora |
| AI assistant conversations | Questions you type to the in-app medical assistant are sent to Google's Gemini API to generate a reply | Processed by Google; assistant chat history stored on your device |
| Device push token, crash reports, basic analytics | Delivering notifications (SOS alerts, messages, incoming calls), fixing crashes, understanding basic usage | Google Firebase (Cloud Messaging, Crashlytics, Analytics) |
Each permission is requested only when the related feature is first used, and the app remains usable if you decline (the related feature is disabled).
Your data is kept while your account exists. You can permanently delete your account and all associated data (profile, Medical ID, contacts, donation posts) directly in the app: Profile → Delete Account — deletion is immediate. Alternatively, email us at the address below and we will remove it within 30 days. You can also delete individual messages and donation posts inside the app at any time. See delete-account instructions.
All data is transmitted over encrypted connections (TLS). Access to stored data is restricted by server-side security rules so users can only read data intended for them (e.g. only a chat's two participants can read its messages).
LifeLine is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has created an account, contact us and it will be removed.
If this policy changes, the updated version will be posted at this URL with a new effective date.
Questions or deletion requests: jawadm.dev@gmail.com